Terms And Conditions

1. Acceptance of Terms

These Terms and Conditions (“Terms”) form a legally binding agreement between Cloud Onsite Tech. (the "Company", "we", "our" or "us") and any individual or entity that accesses or uses the Company’s websites, software‑as‑a‑service (SaaS) platforms, applications or related services (collectively, the "Services"). By accessing or using the Services or by clicking an acceptance button or checking a consent box, you represent that you are at least 18 years old, have the authority to bind yourself or the organization you represent, and that you and your organization (collectively, "Customer", "you" or "your") agree to be bound by these Terms. If you do not agree to all of these Terms, you must not access or use the Services from or provided by cloudonsitetech.com.

2. Scope of Services

Description of Services – Cloud‑Onsite Tech offers a unified suite of cloud‑based productivity, collaboration, automation and marketing tools (the “Service”) accessible through a Single‑Sign‑On (SSO) portal. The Service includes a collection of proprietary applications and integrations designed to streamline business operations and provide access to a variety of functions. Key features include: SSO Portal and Authentication – We use a Kubernetes‑based SAML SSO platform integrated with Active Directory to authenticate users and provide one‑click access to multiple applications. The environment is continuously tested and monitored with tools like Prometheus, and security reviews are performed regularly. Core Portal Functions – The portal provides dashboards, password reset functionality, administration of users, companies and roles, application management, role/feature assignment and login history. Administrators can update company details, add users, assign roles and manage menus and advertising banners. Sample Applications and Modules – The Service includes numerous modular applications (“Applications”) which may be enabled in your subscription. Examples include: Kiosk for gym membership purchase and guest check‑in; Amenities management; Bark for collecting customer contact information; Contracts for member contracts; Corporate Account Prospect management; Dailies for daily tasks and transaction approval; Equipment management and Equipment Admin; Facilities Desk; Health Insurance Validator; Incident reporting; Inspection and Inspection Admin; Inventory Management, Jira Reports and Kiosk Usage tracking; Marketing Intake forms; Member Cancellation; Message System; Plan Management; Promo Code management; Schedule Task and Digital Suggestions Box; User Management; Visitor Log; Weeklies; Financial Reports; Prospect Check‑in Logs; Hubspot 2FA; Jira Ticket search; Equipment TRX Order; Plaid Logs; Salesforce SSO Reporting and Kiosk; Salesforce–HubSpot Migration; and specialized projects such as JMH work‑order and preventative maintenance systems and YMCA SSO portal integrations.

Beta Features and Sample Content – Some Applications may be labeled "beta", "preview" or “sample”; these components are provided for evaluation purposes and may be modified or discontinued at any time. Sample content is illustrative and does not imply endorsement by third parties cloudonsitetech.com.

Third‑Party Integrations – The Services may integrate with third‑party platforms (e.g., Microsoft Windows/Edge, Google, Salesforce, HubSpot, Jira) or allow access to external cloud providers. Such integrations are offered for your convenience. The Company is not responsible for third‑party services, which are subject to their own terms and privacy policies.

Catalog and Non‑catalog Content – Our online catalog lists available Applications and integrations; however, these Terms do not incorporate the catalog itself. You must not rely on catalog content as part of these Terms. Instead, this document integrates descriptive information from separate documentation and marketing materials to explain the Services.

3. Subscription and Access

Subscription Provision – The Service is offered on a subscription basis. During checkout or through a written proposal, you will select subscription tiers, add‑ons, pricing and support levelscloudonsitetech.com. By subscribing, you receive the following rights for the term of your subscriptioncloudonsitetech.com: a single user account with password access to the portal cloudonsitetech.com or any cloud on site or intcorptech; single sign‑on shortcuts to all Applications defined in your accepted proposal cloudonsitetech.com; access to a 24×7 support portal cloudonsitetech.com; maintained connectivity for all Application links cloudonsitetech.com; ability to obtain additional user and application licenses cloudonsitetech.com; no‑cost upgrades for features and functionality (customization may incur additional costs) cloudonsitetech.com; special pricing or three‑year fixed service costs as set out in your proposalcloudonsitetech.com.

No‑Cost or Reduced‑Cost Licensing – For customers who engage Cloud‑Onsite Tech for ongoing projects or full‑time development, we may provide the SSO and SaaS Applications at no cost or reduced cost; however, a minimum development or support agreement may be required. Such promotions are discretionary and documented in your proposal or separate agreement.

Support and Maintenance – The subscription includes one year of support and access for up to three userscloudonsitetech.com. After the first year, you may continue to use the SSO portal without support for two additional years at no extra costcloudonsitetech.com. Additional support or user licenses can be purchasedcloudonsitetech.com. We may terminate access for non‑payment or after one year of inactivitycloudonsitetech.com.

Shared Hosting Environment – You acknowledge that the Service is hosted in a multi‑tenant environment on servers controlled by the Company and may store data of other customerscloudonsitetech.com. We will use commercially reasonable efforts to make the Service continuously available and to restore service outages promptlycloudonsitetech.com. Planned maintenance and security measures may cause temporary interruptions.

4. Fees and Payment

Pricing – Prices for subscriptions, Application licenses, development work and support services are specified during the checkout process or in your proposal. Unless stated otherwise, all fees are stated in U.S. dollars and are exclusive of taxes. You must pay all applicable taxes and fees.

Payment Terms – The Company may invoice you in advance or in arrears, depending on the selected subscription. Payment is due upon receipt of the invoice. Late payments may result in suspension or termination of Service cloudonsitetech.com.

Changes to Pricing – Subscription fees may be adjusted on renewal, except where a fixed three‑year pricing commitment applies cloudonsitetech.com. We will provide advance notice of fee changes. Promotions or free‑trial periods may be offered at the Company’s discretion.

5. Customer Responsibilities and Acceptable Use

Account Security – You must maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use. You are responsible for all activities that occur under your account.

Customer‑Furnished Items – You retain ownership of data, content and materials you upload or submit to the Service (“Customer‑Furnished Items”). By using the Service, you grant the Company a worldwide, non‑exclusive licence to host, process, transmit and display Customer‑Furnished Items as necessary to provide the Service cloudonsitetech.com. You acknowledge that some features may retransmit or republish Customer‑Furnished Items to third parties at your direction cloudonsitetech.com. You are responsible for determining the safeguards and restrictions you wish to place on such use cloudonsitetech.com.

Compliance with Laws – You and your authorized users must comply with all applicable laws and regulations, including data‑protection, intellectual‑property and export‑control laws. You shall not use the Service to store or transmit infringing, libellous, or otherwise unlawful or tortious material; to violate the privacy rights of third parties; to facilitate illegal activities; or to interfere with or disrupt the integrity or performance of the Service.

Prohibited Conduct – You must not (a) reverse engineer, decompile or disassemble the Service; (b) attempt to discover the source code or underlying ideas of the Applications; (c) sublicense, rent or lease the Service to any third party; (d) use the Service to develop competing products; (e) perform penetration testing without our written consent; or (f) misrepresent your affiliation with the Company. Violations may result in immediate termination of your subscription and legal action.

6. Ownership and Intellectual Property

Company Ownership – The Company and its licensors retain all right, title and interest in the Service, including software, documentation, Application interfaces, concepts, methods, processes and any improvements or modifications thereof cloudonsitetech.com. Nothing in these Terms grants you any rights except the limited license to use the Service as provided herein. All trademarks, logos, and service marks displayed on the Service are the property of the Company or their respective owners.

Feedback – If you provide suggestions, comments or other feedback regarding the Service, you grant the Company a perpetual, irrevocable, royalty‑free licence to use and incorporate such feedback without any obligation to you.

Third‑Party Software – Certain Applications may use open source or third‑party software components. Use of third‑party components is subject to their respective licenses. You agree to comply with all applicable third‑party licence terms when using such components.

7. Confidentiality, Data Protection and Privacy

Confidential Information – During the term of this Agreement, each party (the “Receiving Party”) may have access to information of the other party (the “Disclosing Party”) that is confidential or proprietary. The Receiving Party will not disclose the Disclosing Party’s confidential information to third parties and will use such information solely for the purposes of performing under these Terms cloudonsitetech.com. Confidential information includes, but is not limited to, non‑public business information, software, trade secrets, and this Agreement cloudonsitetech.com.

Data Protection – You acknowledge that the Service may involve storing data in a shared, cloud environmentcloudonsitetech.com. We will implement reasonable and appropriate technical and organizational measures to protect personal data and Customer‑Furnished Items. However, you acknowledge that transmissions over the internet are inherently insecure and that we cannot guarantee absolute security.

Privacy Policy – Our collection, use and disclosure of personal information is governed by our Privacy Policy (available at https://cloudonsitetech.com/privacy_policy). By using the Service, you consent to the processing of your personal information in accordance with that policy.

8. Term and Termination

Free Trial; Recurring Fees; Cancellation

(a) Free Trial. Certain subscriptions may include a 30-day free trial. During the trial, no charges apply.

(b) Automatic Renewal. Unless cancelled within 30 days or within the trial Period, the subscription automatically renews as a recurring paid plan (monthly or annual, as specified in the order form). The Customer authorizes the Company to charge the designated payment method for the recurring fee as stated in the form.

(c) Cancellation Method. The Customer may cancel at any time by submitting a request through the Support portal, accessible via the “Open Support Ticket” link provided on the Company’s website at https://cloudonsitetech.com/.

(d) Effective Date of Cancellation. Cancellation requests are effective upon submission. Processing may take up to (30) days.

(e) Billing Periods. Cancellations submitted after the free-trial period will prevent future renewals. Charges already made for the current billing period are non-refundable, unless required by law.

(f) Confirmation. A cancellation confirmation will be sent to the account’s registered email address.

Term – These Terms commence on the Effective Date (the date you first access or use the Service) and remain in effect until terminated as set forth herein cloudonsitetech.com.

Termination for Breach – Either party may terminate this Agreement upon three days’ written notice if the other party materially breaches these Terms and fails to cure the breach during such notice period cloudonsitetech.com.

Termination for Convenience – The Company may terminate or suspend your subscription if you fail to pay fees when due cloudonsitetech.com, or after one year of inactivity cloudonsitetech.com. You may terminate your subscription at any time by contacting us through the support portal. Upon termination, your access to the Service ends immediately, and you are responsible for downloading or backing up Customer Furnished Items cloudonsitetech.com.

Effects of Termination – Termination does not relieve you of your obligation to pay fees accrued prior to the termination date. Sections relating to ownership, confidentiality, warranties, limitation of liability, indemnification and governing law will survive termination.

9. Warranties and Disclaimers

Limited Warranty – The Company represents that it has the right to provide a subscription to the Services and that the execution and performance of these Terms will not violate any material contract with a third party cloudonsitetech.com.

Disclaimer of Warranties – EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE, APPLICATIONS AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY cloudonsitetech.com. We specifically DISCLAIM any implied warranties of merchantability, fitness for a particular purpose, non‑infringement, or that the Service will be uninterrupted or error‑free. You acknowledge that the entire risk arising out of your use of the Services remains solely with you.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY, ITS CONTRACTORS, NOR THEIR RESPECTIVE PERSONNEL WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, DATA, GOODWILL, REVENUES OR PROFITS) ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES cloudonsitetech.com. The aggregate liability of each party for all claims relating to the Service will not exceed the amount paid by the Customer to the Company during the twelve months preceding the event giving rise to the claimcloudonsitetech.com. The limitations of this section do not apply to a party’s indemnification obligations, breach of confidentiality, amounts owed under these Terms, or liability caused by bad faith or intentional misconduct cloudonsitetech.com.

11. Indemnification

You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, agents and affiliates from and against any third‑party claims, losses, damages, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of (a) your intentional misconduct or negligent acts or omissions; (b) your violation of applicable law; and (c) materials or information supplied by you, including claims that Customer‑Furnished Items infringe or misappropriate any intellectual property rights of a third party cloudonsitetech.com. The Company will give you prompt notice of any such claim and will permit you to control the defense and settlement, provided that you may not settle any claim requiring the Company to admit liability or take any action without our prior written consent cloudonsitetech.com.

12. Notices

All notices under these Terms must be in writing and delivered by hand, by courier or by registered or certified mail, postage prepaid. Notices are deemed received (a) upon delivery when hand‑delivered or sent by overnight courier, and (b) five business days after mailing by registered or certified mail cloudonsitetech.com. Notices to the Company must be sent to the address published on our contact page; notices to you will be sent to the address or email you provide in your account.

13. Additional Provisions

Force Majeure – Neither party is liable for any delay or failure to perform resulting from causes beyond its reasonable control, such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, or strikes cloudonsitetech.com.

Independent Contractors – The parties are independent contractors and nothing in these Terms will be construed as creating a partnership, joint venture, employment or agency relationship cloudonsitetech.com.

Assignment – You may not assign your rights or obligations under these Terms without our prior written consent. The Company may assign these Terms in connection with a merger, acquisition or sale of assets cloudonsitetech.com.

Entire Agreement – These Terms, together with your subscription selections and any proposal or order form, constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements, understandings or representations cloudonsitetech.com. You acknowledge that you have not relied on any promise or representation not contained hereincloudonsitetech.com.

Severability – If any provision of these Terms is found to be unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect cloudonsitetech.com.

Waiver and Amendments – No failure or delay in exercising any right under these Terms will constitute a waiver of that right cloudonsitetech.com. No amendment or modification of these Terms will be valid unless in writing and signed by both parties cloudonsitetech.com.

Governing Law and Venue – These Terms are governed by and construed in accordance with the laws of the State of Delaware without regard to its conflicts‑of‑law principles  cloudonsitetech.com. The parties agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware for the resolution of any disputes arising out of or relating to these Terms cloudonsitetech.com.

Waiver of Jury Trial – Both parties waive any right to a jury trial in any action relating to these Terms cloudonsitetech.com.

Links to Other Policies – These Terms incorporate by reference (a) our Privacy Policy, (b) the General Liability Disclaimer & User Agreement, (c) the End‑User License Agreement (EULA) located at https://cloudonsitetech.com/end_user_license_agreement, and (d) any additional policies or guidelines posted on the Service from time to time. By agreeing to these Terms, you acknowledge and accept those policies cloudonsitetech.com.

14. Contact Information

For questions about these Terms or our Services, please contact us at [email protected] or via the contact form at https://cloudonsitetech.com/contact_us.